Core Unity Solutions is the data controller, which means we are responsible for the information you share with us when making an enquiry on our website.
We do not sell your data to third parties. We only collect the information necessary to:
Improve your experience with us
Communicate with you about your enquiry
Provide services you request
We take every step to protect your data and will only keep it for as long as necessary.
You are always in control of marketing communications. You can opt out at any time, and we will regularly confirm if you still wish to receive updates. Please note that marketing emails are separate from essential communications, such as proposals, quotations, contracts, or service-related updates.
We may collect and process the following types of data:
Login details (username and password) – to secure your account and make future visits easier.
Name, address, postcode – so we can respond to enquiries, send quotations, and confirm service locations.
Email address – to send responses, service updates, and relevant offers.
Phone number – to quickly resolve queries when email isn’t sufficient.
Details submitted via contact forms – including enquiries, registrations, or survey responses.
Site activity – including pages visited and resources accessed, to improve your web experience.
Contact history – records of communication with our support or business teams, to personalise service and for staff training.
Purchase history – to support customer service and improve recommendations.
Device and browsing information – such as browser type, device details, and how you navigate our website. This may be used for fraud prevention, website improvements, and relevant advertising through cookies and digital tools.
We keep a record of billing addresses for fraud prevention and customer service.
If you use third-party providers (e.g., PayPal, GooglePay, or direct bank transfers), we store only necessary references such as your email and payment ID.
For card payments, we only keep the last four digits of your card number. All other details are processed securely by third-party providers in line with PCI regulations.
Core Unity Solutions retains customer data for 6 years after your last interaction with us. If no activity occurs during that period, we securely delete your information.
Under GDPR, you have the right to:
Request details of the personal data we hold on you
Ask us to correct inaccurate information
Stop receiving marketing messages
You can make a Subject Access Request to our Data Protection Officer. We aim to respond within 72 working hours.
Please note: If our website links to third-party websites, they have their own privacy policies, and we are not responsible for their practices.
For any questions about your data or rights, please contact Core Unity Solutions Support Team.
